Terms & Conditions

1. General Provisions & Scope

Provider: This agreement is between Skinity Luxury Laser, hereinafter referred to as the "Company", "We", or "Us", and the individual receiving services, hereinafter referred to as the "Client" or "You". [1]
Acceptance: By booking an appointment, purchasing a treatment package, or entering our premises, you fully accept these Terms and Conditions. [1, 2]
Eligibility: Clients must be at least 18 years old. We do not treat individuals under 18. [1, 2, 3, 4]

2. Medical Suitability & Client Responsibilities

Consultation: A mandatory patch test and health consultation must be completed before the first treatment. [1, 2, 3]
Honesty of Information: The Client must disclose all medical history, current medications, allergies, and pregnancies. The Company is not liable for adverse reactions caused by withheld medical information. [1, 2, 3, 4, 5]
Contraindications: Treatments cannot be performed on individuals with active skin infections, open wounds, photosensitive medications, or during pregnancy. [1, 2, 3, 4, 5]
Pre-and-Post Care: The Client agrees to follow all pre-treatment and post-treatment instructions (e.g., shaving the area beforehand, avoiding sun exposure/tanning beds for 4 weeks before/after treatment). Failure to follow instructions may result in the refusal of treatment, and the session fee will be forfeited. [1, 2, 3, 4, 5]

3. Bookings, Cancellations, and Lateness

Cancellation Policy: Cancellations or rescheduling must be made at least 24 hours prior to the appointment. [1, 2]
Late Cancellations & No-Shows:
- Cancellations under 24 hours will incur a fee equal to 50% of the session price.
- No-shows will be charged 100% of the session price or will result in the forfeiture of one session from a prepaid package. [1, 2]
Lateness: If a Client is more than 10 minutes late, the Company reserves the right to shorten the treatment time or reschedule. Rescheduled appointments due to lateness will be treated as a late cancellation. [1, 2, 3, 4]

4. Pricing, Payments, and Packages

Pricing: All prices are displayed at the clinic and on our website. Prices are subject to change, but changes will not affect already booked or prepaid sessions. [1, 2, 3, 4, 5]
Prepaid Packages:
- All multi-session packages must be paid in full upfront unless a formal installment plan is agreed upon.
- Packages are non-refundable and non-transferable to other individuals.
- Packages expire [e.g., 12 months] from the date of purchase. [1, 2, 3, 4, 5]

5. Right of Withdrawal (For Online Purchases)

14-Day Window: In accordance with EU/Hungarian consumer law, if you purchase a voucher or package online, you have the right to withdraw from the contract within 14 days without giving any reason. [1]
Exception: The right of withdrawal is lost if the Client explicitly requests the performance of the service to begin within the 14-day period and the service is fully performed. [1]

6. Limitation of Liability & Results

No Guarantee of Results: Laser hair removal reduces hair growth significantly, but results vary per individual due to hormonal changes, skin type, and genetics. The Company does not guarantee 100% permanent hair elimination.
Side Effects: Mild redness, swelling, and temporary skin irritation are normal. The Company is not liable for expected side effects or unexpected complications arising from unknown physiological factors or neglected post-care. [1, 2, 3, 4, 5]

7. Complaints and Dispute Resolution

Direct Complaints: Any complaints regarding the service must be reported immediately to the clinic manager or via email at [Your Email Address].
Alternative Dispute Resolution: If a dispute cannot be settled amicably, Hungarian consumers have the right to turn to the local Arbitration Board (Békéltető Testület) or use the EU Online Dispute Resolution platform.